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Top Tips for a Successful Phone Interview

Before Your Telephonic Interview

Have a copy of your CV, application form or resume with you, so you can refer to it, possibly when they do.

Have a pen and paper ready for taking notes.

If it isn't a convenient time, ask for an alternative date or time or offer to call back later. Don't risk the alternative.

If you have ‘call-waiting', turn it off so you're not interrupted.

Clear the room of noise and distractions - kids and pets are a good start.

Ask a friend or family member to conduct a mock telephone interview and record it so that you can hear how you sound over the phone. You'll be able to hear your "ums" and "uhs" and " Okays " and you can practice reducing them. It will also give you the chance to rehearse answers to those typical interview questions you'll be asked.

During the Interview

Use the interviewer's title (Mr. or Ms and their last name). Only use their first name if they ask you to.

Don't interrupt the interviewer. Wait for them to finish, completely.

Take your time – better to take a moment or two and give a good answer than rush and give a bad one.

Give short answers – you can always add “does that answer your question?” if you are worried you've not said enough.

Speak slowly and clearly.

Don't chew gum, eat, or smoke

Try to smile – it helps lift your voice so you sound more positive.

Have a glass of water handy, in case you get a dry mouth.

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